I agree - I think it's always a good idea to write to them - I think it's a good idea to write letters when it's an exceptionally bad experience as well as an exceptionally good one. If I were running a big hotel chain, I sure would want to know which ones are leaving a bad taste.

Isn't there some statistic about one letter representing a certain number of people. I think they would appreciate your comments.

Sorry you had to have such a lousy experience! How was the wedding!

Donna