Chatty, send me your current email, via a PM and I will send you an invite to gmail. You should have no problem after this.

Thanks Anno but I have to have the email on Google for a business proposition I said yes to...I just don't know how to retrieve the darn thing.

Saundra, if Juno is dial up, then deleting your Cookies w/in your windows documents is helpful, too.

FedEx sucks! I sent a business package 2-day priority delivery on 11/22 thinking it would arrive 11/24 (east to west coast). When I prepared the ship form online, it did not indicate Thanksgiving did not count! SO, the customer called one of our attorneys, who called me wanting to know where the package was! So I logged on and FedEx indicates that I sent not one package, but 5! I only sent one package and the shipment history indicates the package was delivered to Memphis on Thanksgiving day! Thus, it was actually moving, handled and in transit on Thanksgiving Day. Called FedEx and after holding a good long while, the individual says FedEx was closed on Thanksgiving, yet my question is, why was the package actually moved between stations and not being delivered until Monday? The client is very upset! Won't be a good Monday for me!

Oh boy Mustang, try to let it just roll off like water off the ducks back. It isn't the end of the world and shouldn't stress you too much since you did all the right things. Just one more example of shoddy customer care/service.

Okay, my turn to vent. I have a client in town that has a cute little shop. I built her website and taught her how to run her online store. She now manages it all herself and is doing just fine.

While we were building her site and working through the learning curves, I allowed her to pay very low monthly payments. (I also gave her a discounted rate) And then last year when she owed me the final $800, I allowed her to pay me half of it in $400 in merchandise from her store. (That would have saved her about $200)

So last night I bought a sweater from her, along with some other goodies. Today I decided I didn't like the sweater - there was a scratchy interior place from the embroidery on it. When I went to return it, she wouldn't allow a refund - only a store credit. (and I had bought everything I wanted last night when I bought the sweater)

She said she's too small and can't afford to take returns. There were no ifs, ands or buts about it - she wasn't budging. All I could think about as I steamed out of there were all the months I carried her payments while I worked on her website.

I didn't argue today, but I WILL go back and talk to her this week. I think that's incredibly rude to ask one business to be flexible but not be flexible yourself. If I go back and she still doesn't give me the refund, I'm afraid I won't shop there at all anymore. And if she needs additional website help, it will be at my increased rates that start in January.

Am I too harsh? Sure doesn't seem so now. Such a simple thing - refund $40 on a sweater. But nope, no can do.

Kathy, I would be just as peeved as you are. It never ceases to astound me how cold and calculating some people are. I've experienced that time and time again.
You are not at all too harsh! Figure that her business won't be a success if she has that attitude.

If she wants this to be a business deal, no more discounts or time to pay in installments. I'd treat her the way she treated you. It can get sticky doing business.

After reading my post again this morning, it sure seems I got riled up over a relatively small thing. (PMS - could it be??) But I do feel she's wrong in expecting me to be flexible, yet she can stick to her rules. Live and learn, huh?

Mustang, I love cookies (I still don't know what they are). It is dial-up and I had to uninstall and reinstall and now it's fine. Thank you.