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#129253 - 10/14/07 12:25 PM
no customer service
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Founder
Registered: 07/09/08
Posts: 23647
Loc: Maryland
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We are having our bathroom renovated. I can't wait. So yesterday, we went to Home Depot and Lowe's ready to buy a sink, toilet, tub and cabinetry; substantial purchases all together, don't you think?
Believe it or not, we left both stores withour purchasing any one of those items.
How is it possible that someone is ready to spend thousands of dollars, (we're not alking about buying one simple, little tool)and they can't find a soul to help them.
It was pathetic.
We had to search for employees, and when we found them, they were too busy to help us and didn't know when they would be able to help.
"The boss never showed up today." "We're short help." "I'm helping someone else. You'll have to wait, but I can't tell ya how long I'll be. I've got other people waiting too."
Lots of reassurance, huh?
So we hung out, trying to figure out some of our own purchases, but got nowhere.
We got frustrated and left without paying a cent.
Can you believe it?
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#129254 - 10/14/07 12:53 PM
Re: no customer service
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Member
Registered: 06/02/06
Posts: 753
Loc: USA
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That is just the problem.....there is NO customer service anywhere! It is the same way at our Home Depot & Lowe's. I hate going there. I have walked the store trying to find someone, anyone, to just mix me some paint. We too, also had a substantial purchase to make when we were remodeling our kitchen. We wanted someone to help us with ordering cabinets and such. Could we get ANYONE to help us and give us a price quote....NO! We left and had them custom built with a private individual. Did the same with counter tops, etc. I can stand on my soap box for hours on crappy customer service! It is everywhere, and not just at the big box stores.
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#129255 - 10/14/07 01:02 PM
Re: no customer service
[Re: Cookie]
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Member
Registered: 03/22/05
Posts: 4876
Loc: Canada
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On a smaller scale, I went into a huge sports equipment store the other day, looking for a simple pair of pink skate laces for my granddaughter. The sales clerk told me she was too busy to help (though I didn't see any other customers in that part of the store) and said "it's over there somewhere", flashing her hand toward the gigantic warehouse of skates and accessories. I would have walked out, but the laces were important to my granddaughter, so I spent about 30 minutees wandering up and down the aisles until I found the bin at the very back of the store!
Not impressive at all, but unfortunately it seems to be the norm for customer service these days!
_________________________
When you don't like a thing, change it. If you can't change it, change the way you think about it.
(Maya Angelou)
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#129257 - 10/14/07 01:48 PM
Re: no customer service
[Re: jawjaw]
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Member
Registered: 12/30/05
Posts: 3027
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I do get good service here.Just back from a National Trust gift shop.Its at Falkland Palace and is stocked with masses of well picked gifts.The lady even told us about a hallowen ghost tour...knew we were local and promised even more selection soon.The books are well chosen good jewellry plants soaps and a welcome.She was being nice to everyone.. Mountain ash
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#129258 - 10/14/07 06:03 PM
Re: no customer service
[Re: Mountain Ash]
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Registered: 08/22/07
Posts: 1761
Loc: Southern Maine, USA
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I agree, JJ...through seeing similar things, we only go to Home Depot. Kudos to the manager that saw a need and did something about it.....actions like that speak so much louder than anything else like that could!! I'm impressed! Thanks for sharing.
_________________________
If we couldn't laugh we would all go insane ~ Jimmy Buffett
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