I'm not sure about how to get this experience out there except by ALL the zillion people that will read it here. I am just so darn tired of being treated like a feeble minded old useless unimportant bag of bones because I am a Senior citizen. I am normally not into getting a person into hot water but because of this womans out and out lies about leaving me 4 messages, I lost my membership with my HMO. I had to pay full price in August for prescriptions because I was NOT notified early enough. I paid $228.00 instead of $77.00 and I still can't figure out why she lied on her reports instead of actually calling me. It could have been alot worse for me if I'd have had to go to the hospital. I just got so ticked off and decided to make an issue of it and hopefully help other Seniors that aren't well enough or as tough as I am. Some of my dearest friends are the Seniors in the nursing home I visit. Some of them hardly can dial a phone anymore. Someone has to fight for them, for us all and by God I will not be ignored or put out with the trash as long as I have a clear thought in my head and a mouth to express myself with....I call myself a SEASONED CITIZEN and the seasoning is hot and spicy so watch out...