I have an idea, who agrees or not, that when over the phone or the internet there is no way for the other party to see body language and/or facial expressions, so sometimes they don't get the meaning of our words, not really.

I tend to show all my emotion in my face/eyes. But when someone can't see me I can hide those feeling almost totally. Sometimes just by keeping my voice monitone, no one has a clue what I am really thinking or feeling. I too have the same reaction when someone is talking to me via phone or cyberspace. We literally remain a mystery.
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http://charleen-micheles.blogspot.com/