The Regional Office for benefits info and assistance phone number is 800-827-1000. I wouldn't get to optimistic about them helping though.

The financial office of any of the schools can help you apply for assistance -- or you can try
www.salliemae.com/ and see if they can help ( they're the ones the school grants and loans go thru)

and by the way -- how's my grandbaby and her parents doing ? I haven't seen/spoken to them in quite awhile now -- has trav left for LA ?