Cathi, I'm glad to see you too - you're always on my mind and in my heart-prayers (along with Lynn and her Mom). When you have a moment, tell us how your life is going these days...

Dotsie, Gary and I had wanted to go back and complain, but never got around to it. But in 2004, hubby and I were sitting at the pool at our favourite resort in Cuba. We found out that the woman sitting beside us was also from Ottawa and struck up a conversation. I can't remember how the subject ever came up (there of all places), but we ended up talking about my Mom's experience at that hospital. Turns out the woman was THE main public relations person at that same hospital!!! (How's that for divine coincidence!)

She seemed to genuinely care and promised me that she wouldn't forget my Mom's story, but would look into it and then promised that she would make sure that changes would be made. About six months ago, there was a huge featured story in the newspaper about just this subject - focused mostly on how much positive change the geriatric and palliative care sections of the hospital had undergone in the past two years. One of the examples given of previous problems was how my Mom had been treated (she didn't use any names, but it was the exact same info I had shared with that woman). When I showed it to Gary, he agreed, and we believe that she really had taken our Mom's story to heart and used it to make changes in the way the hospital treats patients like her. It sure made us feel better!