Saundra, sorry for your troubles. Although BellSouth may be my new ISP (depends on who has the best deal locally) soon b/c I need it for school and my WiFi laptop, I agree that the company is dishonest. In the past I received a hoop of wrong numbers from collectors, not for me, but for several people. I traced the numbers and after X times, I contacted BellSouth and the representative was very nice, yet stated I needed to speak with an individual in the fraud department. I did and although the gal referred me to the appropriate Federal Agency, she reamed for having wasted her time! Good googly moogly, I was so shocked at the tone of her voice and behavior and explained that the first representative transferred me to you and gave me explicit instructions! Also, by that time I'd been on the phone for at least 1/2 hour, so in essence they were wasting my time!