I use to work at Petsmart........where did Chatty Lady get the impression that they don't cage dry? They do! Their bathing room and drying room is seperate from the grooming area as is mine. I groom in front of a window like they do. So what! They work on high volume, they aren't necessarily known for high quality results. I own a shop, was trained by accredited groomers and I have never cage dryed. My shop doesn't even own cage dryer equipment. We hand force dry all our dogs and no dog is left unattended. I think it's ridiculous to chastize all groomers that they are incompetent or untrained. That is simply not the case. There are bad doctors, dentists, lawyers, and yes groomers. But for the most part people who get into grooming dogs do it for the love of getting the personal satisfaction of making a scruffy dog look beautiful. The money can be good but it can also be not worth it either. Many of us could tell you how many hours we put in grooming a Giant Schnauzer or a Standard Poodle to get only $75 for the job. Since groomers only receive a % of that fee it becomes a job that's not worth doing. The shop has to make some money to pay the expenses of the shop and supplies. Not all groomers cage dry, frankly I don't see the need to cage dry at all so I don't. And many of us don't either so please refrain from lumping all of us into one negative category as we work hard at what we do, not everybody can do what we do and it takes years to develop the professional skills that make us just that, professionals. And if the public wasn't so demanding in the first place about getting their dog done in an unreasonable amount of time you'd see a lot less accidents occur in the shops. It's when a groomer is pressured to make a deadline and the dog won't cooperate that accidents happen. The customers I love the most are the ones that try to groom at home and realize the process is a lot harder than they thought and suddenly the fee and the time frame given to complete the groom isn't so bad after all.