Okay girls, now...now! This topic is getting as hot as the dog's cage with hot air blowing on it! Yes, we all do want the same thing, a safe environment for our pets and a good grooming job. I lost my beloved Bichon after she was nicked (as I stated in my post) from a new groomer who joined the team at the shop I had gone to for years. I have to take some of that blame. I should have insisted she be groomed by the regular groomer and not the new one. I will never forgive myself for that, but the owner should have taken some responsibility and at least mentioned the "nick". She might not have developed a staph infection and died. Nevertheless, we all love our pets. We really do have a lot in common here.