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#115577 - 04/19/07 06:51 PM
What would you do?
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Da Queen
Registered: 07/02/03
Posts: 12025
Loc: Alabama
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Ladies,
I have a question for you. I ordered an item back in January and have never received it. I paid for the item immediately, up front and with Paypal so it was instant. Sad to say, it was a boomer woman I ordered from. Now I read the site wrong...notice I said that I READ THE SITE WRONG and thought I was ordering a finished product. It was NOT a finished product but is advertised as a KIT. Okay, I can live with that. Right? My bad.
I have sent emails since January asking about the status and have been told this, that, and the other. I was even made to believe that one of the reasons I hadn't received it was this person wanted to make the item "bigger" for me and was buying extra material to do so. I said, please don't. Just send the item. I read the site wrong and so now I know. Just send whatever I purchased.
But she insisted. To her credit, she did not want an unhappy customer and wanted to MAKE THE KIT for me. I thought that was nice and at the time thought it would mean adding on a few more weeks. No problem.
Here it is APRIL. Still no product. I have requested a full refund and feel like I have been lied to, duped, and hornswaggeled. (Is that a word?)
If you were me, would you carry it further and report this person to the BBB in her state?
Personally, I think I have been rather patient. I'm sure she doesn't see it that way. I really don't give a rip. She has my money, I don't have a product.
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#115579 - 04/19/07 08:44 PM
Re: What would you do?
[Re: jawjaw]
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The Divine Ms M
Registered: 07/07/03
Posts: 4894
Loc: Orange County, California
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Ouch, ouch, and ouch Not even going into the issue of honesty here, that's just plain horrendous business practice. I always try to get my orders out within one week of receiving them. If I'm out of certain materials, I'll write the person with the date I expect to get the item, and when their finished product will be sent. 3 months is way too long. Paypal has a seller rating system, and you should complain to them no matter what, so no one else will be led through this. Just paste this post, OK? And ask them if THEY can do anything.
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#115580 - 04/19/07 09:01 PM
Re: What would you do?
[Re: meredithbead]
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Registered: 01/30/07
Posts: 73
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Wow, almost 16 weeks? You can get stuff from China sooner than that these days. I say you have been more than patient.
Perhaps telling the person that you are going to report them if you do not get your refund in hand within X number of days would do the trick.
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#115585 - 04/20/07 12:42 PM
Re: What would you do?
[Re: Edelweiss]
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Member
Registered: 11/18/05
Posts: 789
Loc: Aptos, California
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This happened with my so-called publisher. She had the pre-order site up in December last year and encourage me to get people to pre-order the book, which I did. After a great deal of badgering on my part, including getting an editor for her which she hasn't paid, I finally got books in mid-March. I felt so bad for the people who ordered on my recommendation and did offer them refunds in February and even sent one woman an extra book when they did come out. It made me very angry because it was so out of my control and I did feel guilty.
For me it's a matter of honor to keep my word. I don't know how else to live.
_________________________
Casey Dawes Wise Woman Shining Supporting women business owners to step into their power as business leaders.
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#115586 - 04/20/07 06:23 PM
Re: What would you do?
[Re: Casey]
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Member
Registered: 11/18/05
Posts: 1796
Loc: Daytona Beach, Florida
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Queenie, I agree with what everyone said. I wouldn't have waited until April to ask for my money back or to make a complaint. You have certainly given her the benefit of your doubt and have been more than patient. To the gallows with her! Wouldn't it be awful if the package came as soon as her head was in your hands?
_________________________
What I know for sure is that it's all connected. Saundra Goodman Got Teeth? A Survivor's Guide www.gotteethguide.com for your Free Tips
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