Hi, Kathy: Frustrating, indeed! Nowadays, I try to be monosyllabic so I can take a breather and not be seen to "snap". I've come up with a good way to go about it though...I let memos fly out of my desk!

Hi, Pam: Just fairly recently whilst out to lunch with a colleague, I remarked about how young the bobbies looked. Her retort was: "Well, it only seems to be because we're much older now". I cringed at the thought.
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