Hi Sigrid, wow, it sounds like you had a "roller coaster" ride with Authorhouse. Yes, the reps are polite, but authors need competence from the company as well. I think I saw someone else on Boomer site who used Lulu. Formatting would be beyond my abilities. I am still trying to figure out how to create my web site. It's great that you joined us, and wonderful that Boomers reach Canada. Love and Light, Lynn