Hi! I'm a psychotherapist and I had an incident where my mother-in-law died suddenly. I made every effort to contact all my clients immediately, but could not leave a message or reach one of them---mailbox full or not set up, email changed. I had to leave a note on the door of my office. It's an awful situation for a therapist, but it does happen! Please give your counselor another chance as it may have been an emergency for him/her.
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D Singer-Hanson, LCPC, LCSW, CEAP