Anne, we reposrted it to the person who recommended that agency to us, just so they wouldn't recommend the agancy to anyone else. That's all we did. During that time we were realizing that the 24 hour care was not the best way to go because my FIL didn't want all the strangers in his home caring for him.

Advocate for yourself. Get that vacation. I imagine soem of the problem is people get use to their caregiver and don't want to have to get adjusted to another person.
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Founder Emeritus of Boomer Women Speak and the National Association of Baby Boomer Women.
www.nabbw.com
www.boomerwomenspeak.com