I remember going through an insurance nightmare which took all of my wits to resolve. Maybe it was just me, but every company representative I spoke to kept getting dumber and dumber. FINALLY after the 3rd major appeal, I was allowed to participate in a telephone conference where company doctors and lawyers would hear my appeal and I was given 20 minutes to state my case.

I won by sheer stick-to-itiveness I think. They probably have a datboard in their conference room with my picture on it.

Congrats on your victory. I'm always excited when we boomer women win our battles over life's thorns.
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Josie smile