Really classic, Chatty! Never heard that one before. Can I quote it as well? Royalties???!!!

Have at it ladies, I got a million of 'em....One for every occassion. I do write greeting cards you know...

Hannelore, I'm an Aquarius - totally. But a card reader once told me my rising sign is Scorpio, which (according to him) means I should have gone crazy long ago since those two signs are opposites and should never be together.

Chatty, my neighbor says that line as well. In fact, her dog is named Biscuits from that line.

In fast food, it's so hard to find good help. Most kids don't want to work or don't need to. So, if you're lucky enough to hire someone, you just pray they stay on, regardless of their work ethic. My girlfriend had five fast food restaurants and there were days she couldn't even open the doors to two of them because there was nobody to work in them. It's very difficult.

I've gotten lousy service from upscale stores at times and I always go to the store manager, if I haven't gotten a good response from the salesperson. I don't know if it does any good but it makes me feel better.

Still having that phone problem and tonight I got through to service after a 25 minute wait. After speaking to a very nice rep for about 10 more minutes, he wanted to connect me to a "specialist" I thought I would finally resolve this problem but guess what? I was disconnected!!!!! I called back and the recording said, "We're sorry, our office hours are between 9 and 5, please call back tomorrow". I am fed up tonight, I will try again tomorrow. Thank goodness for cell phones.

Oh my, this is a very big pet peeve of mine. I was one of those cosmetic sales lady at one time in my life. One of the stores I sold in was Nordstroms, and after working there you become very picking about customer service. In Nordstrom I had sold Estee Lauder and I had customers (husband's as well) who told me that they can get the same thing in any other department store. However, they will not bother because they wanted to come to me, because I was friendly and easy going. BTW, I didn't do anything special, these people were paying my salary, it's natural to treat them with respect.

I will tell you that going to a manager may seem helpful, but for the most part it isn't. With the exception of Nordstroms, other department stores I worked in wouldn't do any good. What happens behind closed doors is the manager may start to make fun of the one who complains and they all have a big laugh over it. It's disgusting really and it bothered me.

It is disgusting and I will let someone know if their service was good or bad. I even told this young girl once, "do not talk to me in a condescending way young lady." She was shocked and started apologizing to me.

There is absolutely no excuse, and it isn't hard to be of good service. If anything, it makes ones day at work even more pleasant and uplifting. At least that's what it always did for me, no matter how bad things would be outside of work. It actually cheers one up when you are good to customers.

BTW, I will vouch for Kathy, I was pleasantly surprised when I received a personal email from her after I ordered from her site. The same with her majesty, JJ. I remember she emailed me right away.

Cheers,
Cathi

I went to Micheals yesterday to buy some paint supplies. I had a 40% off coupon for one regular priced item. I gave it to the clerk right away and she rang up everything. I asked if she had used the coupon, and she pushed it back at me and said "uh, no, but if you want to go to the end of the line and return something, then go to the end of the line and purchase it again with the coupon, that will be okay."

I worked in retail for many years too, and they just don't pay the staff enough to care. There is also little training or incentives to do a good job. Service is out, for the most part.

I am home this morning from work once AGAIN for the telephone repair men. Today, they are sending an outside lineman and an inside wire man to fight in my driveway and determine who should be the lucky technician to fix my phone. This all began on November 5th and we are still at it. Of course, no one offered to take any money off my bill and if I choose to fight over it that would mean more phone calls and being put on hold for however long. I think they need to rewire my whole house outside and in but to convince them of that will not be an easy task. I hope I can get a half day of work in if they come on time, who knows. I feel like cancelling my phone and only using my cell but I still feel a bit uneasy doing that.

Last night late, I had a plumbing problem in my guest bathroom. I called a plumber and his office said they would send someone. Then I get a call from a plumber stating that he can come out tonight but doesn't have the tools he needs on his truck but he can come and see what the problem is, DAH!!! Whats with that? Then the next morning, soon I hope, when he comes back it would be an additional service charge which by the way is $60.00....I said don't come now, wait till morning and come once WITH THE TOOLS YOU'LL NEED and fix the plugged up toilet. Can you believe that? I hate when I have people over and they leave me with a problem.

Plumbing fixed. He was here all of 25 minutes and it cost me $123.00 for him to snake the guest toilet. The snake tool was $14.00 parts) and the labor was $109.00. Lordy if I charged like that in my business; I would already be on the road to riches.