800 #'s & web sites!!!!

I just tried calling my husband's insurance & of course you couldn't get a human being on the phone to help you!!! Let alone be able to choose that option 100 option's later!!!

Then I went on their web site--and it's horrible!
I couldn't get any of the information I need!!!!!

When you don't want someone to answer the phone-& just need the store hours...someone answers!! But when you need someone to answer & speak to you like a fellow human being...you get voice activated nonsense!!!!

ARGGGGGGGGGGGHHHHHHHHHHHHHH!!!!!

Kay B, boy ain't it the truth and so agrivating. Whenever I need to speak to someone alive, I hit the option to buy something or in this case to register a claim and when the person answers just say oh, I must have made an error but as lon as I have you here can YOU please connect me with (?) or give me the answer to (?)....usually works fine.

It seems like the only time I get a human on the phone....they don't speak english well!!!